Frequently Asked Questions

What kinds of goods can you ship?
With access to a broad fleet, we can provide the right truck to ship any type of goods - whether they are temperature sensitive, fragile or dangerous cargo. Among the trucks we frequently provide are, for example: Dry Vans, Refrigerated Vans, Flatbeds, Drop-decks, and
Step-decks.

What’s the minimum load requirement?
We provide a variety of freight services and can accommodate loads of varying sizes, including: Full truckload and less than truckload.

What points do you serve?
All-Loads can provide you with service from any location to any location across Canada, the Continental U.S. and Mexico.

How many service days are required to make a delivery?
How long a shipment will take depends entirely on your needs. Our focus is on providing you with the level of response that will best serve your requirements - at the lowest cost - and just-in-time delivery of all our shipments. For example, we can provide expedited service if that is what is required. Or if arrival time is not your prime issue, a slower delivery time can reduce your cost.

Do you provide load tracking and follow-up?
Meeting your shipping deadline is vital. We closely monitor and track your load and every stage of its journey. And, we ensure that you are informed every step of the way until your shipment has arrived.

What if I have special requirements?
Any unique requirement of your load can be accommodated to ensure that your delivery arrives safely - whether you need temperature control or an air-ride trailer, or you simply need bar straps or blankets.

What additional services can I obtain?
ALT can provide you with logistics services, warehousing, cross docking, and expedited service if you require it.

Do you handle personal moves?
Our business is primarily commercial.

Who handles customs?
We rely on our customers to have their own customs broker.

Are your trucks insured?
Yes. Our trucks and drivers are all insured.

Do you have North American toll-free access?
Yes. You can call us from anywhere in North America, toll-free.

1-800-563-7200